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Telehealth is the future, but security remains a top concern, study reveals

20/08/2020

Telehealth is the future, but security remains a top concern, study reveals

A new survey from a healthcare cybersecurity firm has revealed that telehealth services are being widely accepted as the preferred alternative to face-to-face consultations. However, security remains a top concern.


According to the research by CynergisTek, a leading cybersecurity firm in the healthcare space, more than 54% of patients have utilized telehealth services since the start of the COVID-19 pandemic. Of those people, 73% said they will continue using telehealth services even after the pandemic has subsided.


However, the security of such systems is a top concern for many people, with 48% of the 5,000 adult respondents saying they would be unlikely to use virtual care again if their own protected health information was compromised due to a security breach.


Interestingly, individuals from different generations view cybersecurity with varying importance. For example, so-called Baby Boomers (generally defined as people born from 1946 to 1964) and The Silent Generation (generally defined as people born from 1925 to 1942) were most likely to abandon telehealth services following a data breach, 62% and 65%, respectively.


Nevertheless, most patients s believe that telehealth services can fill pandemic-era gaps for routine care, such as chronic care check-ups (29%) or annual physical and children's wellness exams (27%).


Speaking about the findings of the research, Caleb Barlow, president and CEO of CynergisTek, said: “The rapid growth of telehealth has accelerated to a level we wouldn't have expected to see over a 10-year timeframe.”

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