Medical assistance
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Frequently asked questions about your trip and surgery in France

When am I taken in charge by France Surgery coordinator upon my arrival in France?

As soon as you arrive at the airport, your France Surgery referent welcomes you. He will help you to recover your baggage, will accompany you through customs and will transfer you to your medical facility or hotel in comfortable cars, or by ambulance if necessary. Once the formalities on entry to the clinic have been completed, your referent will accompany you to your room, where he will ensure you are properly settled in.

Where appropriate, he will also take care of your accompanying persons, taking them to their hotel and providing them with a complete detailed file with treatment schedules, all information about services offered to them, or those specially requested, and a phone number where they can reach the France Surgery office.

Can I pay in several instalments?

To make your trip easier, France Surgery allows payment in 3 instalments at no charge.

Why should I put my trust in France Surgery rather than another facilitator?

France Surgery has more than 20 years ‘expertise in the medical industry. This allows us to keep contact with the best professionals and propose you referenced center of excellences and not only hospitals, for the best medical or surgical treatment procedures.

France Surgery has received the Award of the Best Medical Travel Agency of 2015 in London!

France Surgery is the only certified French portal to offer you a choice of medical facilities in France.

With France Surgery all your requests will be dealt with professionally for your peace of mind and that of your family.

France Surgery subscribes to the rules of best practice in force for medical travel, including the selection of partners accredited by the French Department of Health:
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    Clinics and hospitals offering the highest level of security, evaluated and accredited by the French National Authority for Health (HAS),
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    Recommended experienced surgeons and doctors are members of the french medical association (Ordre National des Médecins). They participate in scientific development of their specific medical fields which are subject of scientific publications both in France and abroad.
France Surgery will put you in direct contact with recommended healthcare facilities and internationally renowned physicians.

France Surgery is an all-inclusive one-stop service:
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    Personalised information and professional advice to help you make your decision
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    Administrative procedures support
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    Negotiation of preferential rates with facilities and partners
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    Putting you in contact with the facilities and the specialist
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    Support and assistance throughout your stay (pre and post-operative care) from collection on arrival till drop-off at the airport or railway station
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    Management of transfers, visits, accommodation, catering for patients...

Is the choice of the healthcare facility and the surgeon up to me?

France Surgery provides you with all the elements required to make your own decision concerning your medical or surgical treatment. It is you who will finally choose your surgeon and your hospital/clinic.

Thanks to its Quality Charter, France Surgery provides you with a reliable and independent support offer. At least, you will be the one who choose, in a well-informed way, your hospital/clinic and physician.

Why should I come to France for an operation?

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    Experienced and world-renowned surgeons
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    Clinics carefully selected for their state of the art technologies and the best level of care and safety
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    Highly-personalised services
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    Complete and appropriate medical treatment
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    An excellent recovery environment
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    Short waiting times: 4 to 7 weeks on average (as of validation of your file)
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    The best value for money
This is not to mention the fact that France is the most visited country in the world. Why don’t you take this opportunity to spend your recovery time with your family to visit and discover France?

Can I have a price estimate before making a decision ?

Yes, you simply have to click the "free quote" icon and fill in the medical questionnaire intended for our medical advisor. You will received a comprehensive and all-inclusive estimate in a few days.

How will my trip be organised?

You can see all the process here !

What happens if I decide to cancel my procedure?

You have the right to change your mind and to decide to cancel or put off your stay. In this case, you have up to 15 days in relation to your arrival date, to modify or cancel without charge.

After this time, 100% of the paid amounts will be retained due to late cancellation.

How is the post-operative follow-up organized?

After your procedure and during the recovery period in France, your physician may wish to see you again once or twice in post-operative consultations. During this time, a nurse will provide necessary post operative care, e.g. change of dressings, medication, etc. directly at your hotel.

When you return home, your surgeon will remain in contact with you through France Surgery’s secure e-health platform. If necessary, he may even contact your general practitioner to make sure your recovery is going fine.

One online control will take place at 1 months after surgery. You will receive an online scoring on your secure medical space on that you will have to fill-in. This will allows your French medical team to optimize your follow-up and give you some additional advices if needed.

Should the recovery be unsatisfactory, the surgeon will indicate to you the procedure to follow, and will consider a possible return for another procedure. That’s why we highly recommend you to contract a medical travel insurance with our partner.

Can my medical costs be covered?

It all depends on the health system of your country. If you are from a country in the European Union, after your treatment stay, you will be given an invoice in English.

When you return home, this invoice must be sent to the health care received abroad form that has been duly filled in – this form is available from your health insurance fund – which you send to your insurance company to obtain reimbursement for the health care.

International telephone number: 33 953 02 03 09